You only forward the calls you don't pick up. Everything you answer yourself works exactly like it does today.
Example call. Your agent answers in your business's name, with your hours and your service area.
Each agent learns the jobs your business takes, the ones it doesn't, and which calls can't wait until morning.
Example report with sample figures. Every client gets one each Monday.
Move the sliders to match your business. The estimate only counts calls that would have turned into paid work.